Dear Bal,

Well what can I say, WOW, that’s what I call service!

The sorry fact is that service levels today in most industries are still low (even lousy) to mediocre. Most people find it difficult to list just five businesses where they get really good service. But when asked to list 10 where they would describe the service as poor they usually have no problem.

The point is that there just aren’t many businesses around that have realised the advantage of providing exceptional levels of service. I would say that North West Plumbing & Heating is in my top five for delivering exceptional customer service, and the attention to detail in the work they carried out for me was unexpected and welcomed. We needed emergency boiler work, when we moved into our new home. Since then we have had a new bathroom suite fitted, washing machine plumbed in and tumble dryer vent kit fitted. All top quality work!

I have already recommended Bal and his team to friends and business associates, and have no problem in recommending North West Plumbing and Heating in the future.

Well done!

Think Quality – Liverpool

What great service and possibly saved our lives!

After returning from holiday the first thing I wanted to do after a long flight was to have a shower, imagine how I felt when half was through everything just stopped working. I phoned my son and asked what he thought might be the problem, he suggested that I checked the fuses, but they were all fine. Steve, our son had just had some work done by Bal and had been very pleased with the work carried out and the price.

It was gone 6 pm so I said shall we sort it out tomorrow but Steve said “leave it to me I’ll give Bal a call now”. Within 20 minutes Bal arrived at the house, within 5 minutes had identified the fault, a burnt out switch in the loft. We were so lucky because it could have easily set fire to the loft. Whist checking the fuses, Bal noticed a smell of gas in the meter cupboard, something we had all noticed many times before but though was just normal. Thank God he investigated further, there was a small leak and some other problems on the gas suppliers side. He immediately called Transgas and they came and sorted the problem, imagine what could have happened a small electrical problem could have ignited the gas and destroyed the house. It just goes to show, you shouldn’t ignore these things.

Both my wife and I are extremely happy to recommend Bal and North West Plumbing and Heating to everyone and anyone who needs a qualified gas engineer. We have a boiler service contract with British Gas, but when that ends in January we will be taking our the Platinum Star Service Contract, because it offers cover for all our plumbing and heating system including radiators and pipes, and includes the yearly service and is cheaper than what we pay now.

John & Norma – Speke, Liverpool

I’d just moved into a new house and wanted to cover myself with a boiler maintenance contract. I found North West Plumbing and Heating on Google and contacted them for a quote. I got an email response straight away and a phone call a few hours later. Bal was very knowledgeable and also very honest. Others had tried to sell me a new boiler but Bal told me there was still a good few years’ left in it. Bal provides a very good personal service and is definitely much cheaper than the equivalent service on British Gas Homeserve, E.ON and the other big companies. And I like the fact that Bal doesn’t use contractors – it’s all his own company.

I was delighted with the service and I’d definitely recommend Bal and North West Plumbing and Heating.

Mr D, Runcorn, September 2013

I needed a new boiler and also wanted it to be moved to another location at home. I found North West Plumbing and Heating through their advertisement in my local paper. They were quick to respond to my enquiry and I decided to go with them because the owner Bal knows what he’s talking about! They are very courteous, did a really clean job and their prices are competitive. And the after- sales service is very good. I had a slight query after the job had been completed, and Bal actually contacted me from his holiday to sort it out, following up with a personal visit. I’ve already recommended Bal and North West Plumbing and Heating to friends.

Mr A, Halewood, September 2013

I needed a new gas fire installing and also some plumbing work around the house. North West Plumbing and Heating had already done a lot of work in my kitchen so I know Bal and the team do a great job. Their prices are good and they always do a really clean job. They’re excellent and I’d certainly recommend them.

Mr LB, Halewood, October 2013

I’d been meaning to change my old boiler for ages so with the winter looming I decided to take the plunge. A relative recommended a gentleman called Bal of North West Plumbing and Heating and I contacted him for a quote. I received a full quote superfast by email, complete with links to all products so I could see what I would be buying. The quote explained all the products in language I could understand, was competitive and offered me options on the type of products, so I decided to go with North West Plumbing and Heating.

I was offered a choice of dates for the job and Bal and Paul arrived at 8.30 prompt. I had my new boiler up and running by 4pm which was fantastic. They did a brilliantly clean job, coming back the following morning to finish off. Bal offers fantastic customer care, taking the time to show a technophobe like me how to use the thermostat and the boiler. I decided to go with a full clean of my radiators and would recommend it to anyone – my central heating is now working better than it ever has.

A great customer focused company – I would have no hesitation in recommending Bal and his team at North West Plumbing and Heating.

Miss C, Speke, October 2013

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David Griffiths, Sharples Group, January 2014

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Steve Butler, Print Services, February 2014

Morning Bal,

Just a massive thank you from everyone at Bentleys for excellent and honest service you gave the company yesterday. All appears well with the heater and we have a very happy valeting department.

Many Thanks

Carl

Carl Baldwin, Bentleys Motor Group, February 2014

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Adam Harborow, Pro-Purchase Ltd, March 2014

We recently had a new gas fire installed by Bal and the team… Very pleased indeed. Not only did they turn up when they said they would, the work was to a high standard, tidy and efficient… plus… bang on budget. Having tried several other installers/companies (some who showed no interest at all) I have absolutely no reservations in recommending Bal and his team.

Thanks guys.

Alan

Alan Salisbury, August 2015

I would highly recommend NWH&P for all your plumbing and heating needs. Excellent customer service, timekeeping and they offer a detailed explanation of each product and service that everyone can understand. I have been a happy customer with this company for over five years!

Maria Clarke

Maria Clarke, August 2015

I have used North West Plumbing & Heating during the last couple of weeks and I’m extremely pleased by the help they’ve provided. They’ve visited on two separate occasions and installed my dishwasher, fixed a leak behind my sink, put up a handrail and installed some radiators. They had to do a lot of lifting of heavy furniture to install the radiators which they didn’t mind doing at all, and I’m really grateful. Bal and Sam, the engineers, are very friendly, they couldn’t do enough for me. I have no hesitation in recommending North West Plumbing & Heating to anybody who might require plumbing and heating assistance.

Olwen Foreman

Olwen Foreman, September 2015

I sent for North West Plumbing when we had problems with our boiler as when we put the cover on, it would not work. When Bal came to see us he knew the problem immediately and gave us a few options. However, we left it up to him as he was very knowledgeable and good at his job. As the price was reasonable we told him to carry on. We were very happy with the job and have not had any problems since and now have a nice warm house and hot water.

Christine Tune

Christine Tune, September 2015

Have to say a huge thank you to Bal for the excellent service and quick boiler fix – just in time for the cold weather! He explained everything clearly to me and gave some helpful advice without ever being the ‘pushy salesman’. Thanks too to Caroline for the friendly and helpful response every time I’ve called the office. Would recommend this team to anyone.

Nicola Cornish

Nicola Cornish, October 2015

The engineer attended shortly after the job request was submitted. He provided excellent customer service and a high standard of work, we will definitely use North West Plumbing & Heating again.

Jamie Ducker, Practice Manager
Western Avenue Medical Centre

Jamie Ducker, December 2015